Whatever you practice in your work becomes a part of you. If you only do enough to avoid getting fired, that minimal effort becomes ingrained in your habits. It’s important to learn as much as possible, regardless of how mediocre you think your job might be.
Often, when you ask employees in a store or facility for help, they may respond with, “I’m sorry, I don’t work in that department; I work here.” This reflects basic training provided by the company, but it results in staff with limited knowledge. For customers, this creates a frustrating experience. Imagine going to a store and finding that employees can only offer minimal information, forcing you to interact with multiple people for basic details.
A larger issue arises if employees do not communicate with each other. For example, if a product is out of stock and one employee does not know this, customers may be misinformed, leading to further frustration. This negative experience affects customer satisfaction and can impact a company’s operations.
If most companies operate with limited employee knowledge and interdepartmental communication, they function at a basic level. However, if you choose to learn as much as possible, you set yourself apart. For instance, if you work in a warehouse, understanding how the front end operates, the schedule for truck drivers, and the shipping processes makes you more valuable. This additional knowledge might not immediately increase your salary, but it positions you as a more knowledgeable and versatile employee.
In case a promotion or managerial position arises, your broad understanding of the company’s operations could make you a strong candidate. Even if a company doesn’t recognize this talent, you still benefit by embedding these traits into your personality. You become someone who strives to do more, be more, and serve more.
Successful entrepreneurs often share a common trait: they sought to do more and be more in their roles, even when limited by their company’s constraints. This drive often leads them to create their own businesses, achieving greater success and satisfaction.
In customer service, for example, it’s common to encounter agents who repeat the same limited information. This can damage the company’s brand and reputation. To stand out, companies need to invest in comprehensive training to set themselves apart. The key to winning in any competitive environment is to exceed expectations and elevate oneself above the rest.
If you’re interested in exploring this subject further, consider joining MJ’s upcoming events, where these topics will be discussed in detail.
We welcome your thoughts and feedback in the comments section below. For one-on-one coaching, feel free to contact Milad Emjay.
